Here at Assessment Hive, we believe in being open and transparent in the way we do business. The values and principles spelt out in our Code of Conduct serve as our compass, it is the road map that helps us stay on course with those values.
This page sets out our company details, insurance schedules, code of conduct, policies and procedures. This ensures we provide a high-quality service to our clients adding value and helping our clients achieve their goals.
Assessment Hive Limited
192 Lancaster Road
T: 020 3745 1093
Company Number: 11978321
VAT Registration Number: 351269894
Code of Business Conduct
We are dedicated to supplying energy assessment services that will meet and more importantly, exceed the expectations of our clients. In addition, we promote high quality work, take great pride in our work and develop lasting relationships.
To be successful in our mission, we embrace the following code of conduct, these define who we are, how we work, and what we stand for.
- Display our accreditation name and/or logos on relevant reports
- Act with integrity and carry out work with due skill, care and diligence.
- At all times maintain adequate and appropriate insurance to protect consumers.
- Conduct business in an honest, fair and professional manner.
- Handle complaints speedily and fairly.
- Ensure that products and services comply with industry registration rules and standards and relevant laws.
- Monitor our compliance with the code
At all times we will maintain adequate and appropriate insurance to protect consumers. This also applies to our supply chain and any third-party suppliers we may use.
We maintain professional indemnity, public liability, and run-off cover insurance in order to provide the highest levels of consumer protection.
Accreditations, Memberships & Licenses
Being part of an accreditation helps us maintain a good quality of service and keeps the standards high. To view our various accreditation and memberships, please feel free to click on the links below.
Terms and Conditions
Terms and conditions provide clarity about what should happen in any given situation. They set out the key commercial terms we are offering to our clients and help the contractual parties understand their duties, rights, roles and responsibilities. Our terms are updated reviewed quarterly to ensure they aligned with our code.
We will not provide your data to anyone (unless the law requires us to) without your specific consent to do so. See our policies below for more information.
Complaints Policy and Procedure
We are committed to providing a quality service for our clients and working in an open and accountable way that builds the trust and respect. One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients.
We see complaints as opportunities to highlight key areas where our services need improving such areas that we could not see. We also want you as our customers to be the vital components to our success.
Our complaints policy and procedure is reviewed quarterly and the latest version can be download below.
Health and Safety
We take Health and Safety extremely seriously and do everything in our power to protect everyone involved in our business, our workers, sub-contractors, customers and members of the public. We manage health and safety using the 3 principles, Legal, Financial and more importantly Moral.
Our Environmental Policy is to ensure so far as it is reasonably practicable that our operations will be carried out with a commitment to protecting and enhancing the environment.
As an office we know that we generate waste-paper products. However, as we strive for excellence in every aspect of our business, we are committed to minimising the environmental impacts of the business operation.
Ethics and Anti-Bribery
We are committed to the practice of responsible corporate behaviour and to complying with all laws, regulations and other requirements which govern the conduct of our operations.
In addition, we are also committed to instilling a strong anti-corruption culture and compliance with anti-bribery and anti-corruption legislation.
As part of our commitment to keep our high standards, we expect our sub-contractors to follow the same guidelines. When they work with us, we expect them to demand these same standards to their own business. We send all sub-contractors our code of conduct and obtain their insurances to ensure standards are met.